Privacy policy of sentix GmbH


Whether you are a customer, prospective customer or visitor of our website: We respect and protect your privacy. What exactly does this mean when it comes to your personal data?

In the following we would like to give you a quick and easy overview of what data we collect and what we do with it. We will also inform you of your rights under applicable data protection law and tell you who to contact if you have any questions.

This document is based on an automatic translation tool. In case of doubt or incorrect translation, the German version of this document is always decisive for any legal interpretation.

Who are we?

sentix GmbH is a service company under German law specializing in the behavioral analysis of financial markets. To this end, sentix has conducted regular surveys of investors on the Internet since 2001 in order to obtain information about what investors know, what they feel and what actions they have taken or intend to take.

sentix GmbH is a 100% subsidiary of sentix Holding GmbH, Frankfurt am Main, which also owns the rights to the "sentix" brand.

As the responsible body, we the

sentix GmbH, Wiesenhüttenstraße 17, 60329 Frankfurt am Main, Germany

seize all legally required measures to protect your personal data.

A data protection officer has not been appointed because the legal requirements for this have not been met.

If you have any questions regarding this data protection declaration, please contact our management, represented by Patrick Hussy and Manfred Hübner.

To whom does this privacy policy apply?

If we process personal data, this means in plain language that we collect, store, use, transmit or delete them.

This is personal data of:

What personal data do we collect from you?

We collect personal data from you when you contact us, e.g. as an interested party or customer. This means: In particular if you are interested in our offers, register for the sentix survey or for another website offer, conclude a data or research contract with us, fill in a contact form on our website, contact us by e-mail or telephone or use our products and services within the scope of an existing business relationship.

We process the following personal data:

Information about data that we receive via the Internet

We do not collect sensitive data, e.g. on religious affiliation or biometric information.

Plugins and statistics tools

We collect additional data for individual services provided by our company. Some of these serve statistical purposes. For example, we determine how often our pages are visited in order to create the basis for our media data. We would also like to get an overview of which of our online offers are particularly in demand. Some of our websites also include plugins (or add-ons - the terms are used synonymously) such as Facebook or Twitter.


Plugins are offers from third party companies such as Facebook. They establish connections to these providers. In some cases, only data on browser behavior is transmitted. However, if you actively use plugins (e.g. in the context of your Google profile) this information is also transferred. You can find out more about the individual plug-ins below:

Analysis tools

We use numerous analysis tools. These have very different functions. It is important for our work, for example, what reach we achieve with our site in order to have direct feedback for our work.


If you subscribe to a newsletter on our website, you can unsubscribe at any time (e.g. via a link in the newsletter). After registration you will receive a confirmation e-mail with a link. Only by clicking on the link the registration becomes active (so-called "Double-Opt-In" procedure).

Our newsletters contain images (web bugs) that allow us to know if and when an email has been opened. Even if a link is clicked in a newsletter, we usually save it. However, we only use this data statistically (i.e. without personal reference) in order to optimize our newsletters and offers and to better understand customer interests.

Embedded YouTube videos

We embed YouTube videos on some of our websites. YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA is the operator of the corresponding plug-ins. When you visit a page with the YouTube plug-in, a connection to YouTube servers is established. YouTube is informed which pages you visit. If you are logged into your YouTube account, YouTube can associate your surfing behavior with you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is started, the provider uses cookies that collect information about user behavior. If you want to prevent this, you must block the saving of cookies in your browser.

Further information on data protection at "YouTube" can be found in the provider's data protection declaration at:

What do we use your data for and on what legal basis?

Fulfilment of contractual obligations (Art. 6 para. 1b DSGVO)

We use your data to fulfil contractual obligations so that you can use our products and services. In order to fulfil our contracts, we must process your data. This also applies to pre-contractual information that you give us in the context of applications or pre-contractual negotiations. The purposes of data processing depend on which product or service you use with us.

For the execution of the contractual relationship we need your name, your address and your e-mail address in order to be able to contact you. We need your data as an investor and your capital market assessments in order to assign your capital market assessments to the right group and to be able to calculate the indices and create the charts that you as our customer expect from us.

We process personal data, such as credit card data, your name or bank details, in connection with online purchase transactions (orders, subscriptions) and inform the payment transaction provider of your choice (Stripe, Paypal, Bank).

Balancing of interests (Art. 6 Par. 1f DSGVO)

If necessary, we process your data beyond the actual performance of the contract to protect the legitimate interests of us or third parties. Examples:

We also need your personal data in order to be able to offer you relevant products and services or charts and information, to fulfil your wishes or to improve our services. Your individual needs are important to us. We try to offer you the information that best suits your needs. The aim of this processing is to offer you personalised suggestions (after consideration of your interests). Important: You can object to this form of personalization at any time.

We write you letters or e-mails with a personal touch. Or make you very personal offers on our website or our applications (apps). You have the right to object to this personalized advertising at any time.

Data processing with your consent (Art. 6 Par. 1a DSGVO)

If you have given us your consent to process personal data for specific purposes, the processing of such data is legal. You can revoke your consent at any time. This also applies to the revocation of declarations of consent that you have given to us before the validity of the DSGVO (Basic Data Protection Ordinance), i.e. before 25 May 2018. The revocation of the consent does not affect the legality of the data processed until the revocation.

Due to legal requirements (Art.6 para. 1c DSGVO) and in the public interest (Art. 6 para. 1e DSGVO)

As a company we are subject to numerous legal obligations (e.g. commercial law, tax laws). Under these laws, we are obliged to store data and surrender data in certain cases.

Who gets your data and why?

Within sentix GmbH, only those entities will have access to your data which are required to protect our legitimate interests or to fulfil our contractual and legal obligations.

Outside of sentix GmbH we may only pass on your data if required to do so by law or if you have given your consent.

A legal obligation to pass on your personal data to external parties is particularly relevant for the following recipients:

We work with other companies to fulfil our contractual obligations. These include:

In all cases mentioned, we ensure that third parties only have access to personal data that is necessary for the performance of individual tasks. In addition, we ensure that third parties comply with industry best practices and that third parties' data is treated securely and confidentially and only used for the purposes we specify.

For third parties outside the European Economic Area (EEA), the protection of personal data is handled differently than in the EEA. In these cases we take security measures (e.g. special contractual clauses) so that your personal data is treated with the same care as in the EEA.

Very important: Under no circumstances do we sell personal data to third parties.

Your personal data within the sentix group

In order to offer you the best possible service and to remain competitive, we occasionally exchange data within the sentix group after weighing up your interests. The sentix group includes:

Whenever this is the case, we guarantee that the data is transmitted in accordance with data protection requirements and that your personal data is protected. We have taken appropriate measures to ensure compliance with data protection throughout the Group.

How we protect your data

To protect your personal data, we take physical, electronic and procedural security measures that correspond to the current state of the art and the legal data protection requirements. These security measures include the implementation of certain technologies and procedures to protect your privacy, such as secure servers, firewalls and SSL encryption. We will always act in accordance with applicable laws and regulations regarding the confidentiality and security of personal data.

Your rights

We want to answer all your questions as soon as possible. However, sometimes it can still take up to one month before you receive an answer from us, if this is legally permissible. Should it take longer than one month, we will of course let you know in advance how long it will take.

In some cases we cannot or must not give you any information. If this is legally permissible, we will always inform you promptly of the reason for the refusal. You have the right to file a complaint.

What rights do you have as an interested party or customer of sentix GmbH when it comes to the processing of your data (details result from the respective regulations of the basic data protection regulation (Articles 15-21))?

Your right of access, information and rectification

You can request information about your personal data processed by us. If your details are no longer correct, you may request a correction. If your data is incomplete, you can request a completion. If we have passed on your details to third parties, we will inform these third parties of your correction - insofar as this is required by law. 

Your right to have your personal data deleted

You can request the immediate deletion of your personal data for the following reasons:

Please note that a claim for deletion depends on whether there is a legitimate reason that requires the processing of the data.

Your right to restrict the processing of your personal data

You have the right to request a restriction on the processing of your personal data for one of the following reasons:

Your right of objection

We may process your data on the basis of legitimate interest or in the public interest. In these cases you have the right to object to the processing of your data. This also applies if we use your data for our direct advertising. Please note our separate notice "Information about your right of objection".

Your right of appeal

In some cases it can happen that you are not satisfied with our answer to your request. Then you are entitled to file a complaint with the management of sentix GmbH and the responsible data protection supervisory authority.

Your right to data transferability

You have the right to receive personal data that you have given us in a transferable format.

Are you obliged to give sentix GmbH certain personal data?

In the context of our business relationship, we require the following personal data from you:

Without this personal data we are usually not in a position to enter into a contract with you, to enable you to use our services or to participate in the sentix survey.

How long do we store your data?

We do not store your data longer than we need it for the respective processing purposes.

If the data are no longer required for the fulfilment of contractual or legal obligations, they are regularly deleted, unless their - temporary - storage is still necessary. Reasons for this could be, for example, the following:

Personal capital market assessments by you will, in principle, be made anonymous, unless you have been provided at your request during the period of use of our service. The same happens as soon as you no longer use our services. In anonymous form it is no longer possible to draw any conclusions about your person. Accordingly, this data is no longer considered personal data of your person and is no longer subject to this data protection guideline.

Information about your right of objection according to Art. 21 DSGVO

Right to object on a case-by-case basis

You have the right to object to the processing of your personal data for reasons arising from your particular situation. The prerequisite for this is that data processing is in the public interest or on the basis of a balance of interests.

In the event of a contradiction, we will no longer process your personal data. Unless we can prove compelling reasons worthy of protection for the processing of these data, which outweigh your interests, rights and freedoms. Or your personal data are used to assert, exercise or defend legal claims.

Objection to the processing of your data for our direct marketing purposes

In individual cases we use your personal data for our direct advertising. You have the right to object at any time. In the event of an objection, we will no longer process your personal data for these purposes.

The objection can be made form-free and should be addressed to:

sentix GmbH, Wiesenhüttenstraße 17, 60329 Frankfurt am Main, Germany


By using our website, you agree to be aware of this privacy policy. This data protection declaration is currently valid and dated 23 May 2018.

We reserve the right to change this data protection declaration from time to time with effect for the future. However, we will not subsequently use data collected once for other purposes without your consent if our data protection declaration has changed in the meantime.

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